Privacy Policy

Last updated: April 2026

1. Introduction

Couvra ("we", "our", "us") operates the website getcouvra.com and the application at app.getcouvra.com. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

Account Information: When you sign up, we collect your name, email address, and password. We also collect your company and restaurant details.

Booking Information: When guests make reservations, we collect their name, email, phone number, dietary restrictions, allergies, seating preferences, and responses to custom questions configured by the restaurant.

Usage Data: We may collect basic analytics data about how you use our services to improve the product.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Send booking confirmations, updates, reminders, and cancellation notices
  • Process payments and manage subscriptions
  • Respond to support requests and inquiries

4. Data Ownership

Your guest data belongs to you. We do not sell, share, or use guest data for advertising. We do not insert third-party tracking cookies. Guest information is stored securely and is accessible only to authorized staff within your restaurant's account.

5. Data Security

We take security seriously. All data is transmitted over HTTPS. Passwords are hashed and checked against known breach databases. Booking tokens are cryptographically secure. Database-level protections prevent unauthorized access.

6. Data Retention

We retain your data for as long as your account is active. If your account is cancelled, we will delete your data within a reasonable timeframe unless retention is required by law.

7. Third-Party Services

We use the following third-party services to operate Couvra:

  • Email delivery service: For sending booking-related emails
  • Payment processor: For handling subscription billing

These services process data only as necessary to provide their functions and are bound by their own privacy policies.

8. Your Rights

You have the right to access, correct, or delete your personal information. Restaurant operators can export their data at any time via CSV export. To request data deletion, contact us at hello@getcouvra.com.

9. Contact

If you have questions about this Privacy Policy, please contact us at hello@getcouvra.com.